TERMS & CONDITIONS

By accepting a quotation in any form (by signing a copy of a quotation or by sending a notice of acceptance or a purchase order via e-mail or fax and by submitting the text for translation or other processing within the scope of services), the Client shall be considered to have placed an irrevocable order for the provision of services specified in the quotation. The Client shall make available their personal data and/or the data of the company they represent in order to ensure that the translations are duly invoiced, paid and entered into our translation management system. Please refer to our Privacy Statement.

All personal data, texts, written and oral agreements and all other materials made available to VERBA for the purpose of providing agreed services shall be kept confidential and shall not be forwarded to third parties, unless they are VERBA's contractual service providers. All employees of VERBA are obliged to keep confidential all of the Client’s data and information. All materials in the Client’s possession shall be returned to them upon request and all translated texts shall be permanently destroyed at the Client’s special request, provided that they have been duly paid for by the Client. At the special request of the Client, VERBA shall issue a Confidentiality Statement individually signed by translators to which the project is assigned. VERBA shall not be liable for the disclosure or use of information which has already been made available or which shall be made available to a third party or the public in the future, or which is legally required to be disclosed pursuant to an order by a competent legal authority. In any case, the Client shall designate the document as confidential prior to or during the issuance of a work order. It is therefore recommended that strictly confidential documents be delivered directly to our office, since in spite of all our efforts we cannot guarantee that the information sent via e-mail or generally via the Internet will be 100% safe from unauthorized access.

In case the Client wishes that specific terminology be used in the translation, this is to be specified to the Service Provider (VERBA) when submitting documents for translation. In case the Client fails to provide a list of technical terms in target and source languages, special dictionaries and materials for the purpose of ensuring terminological consistency, technical terms shall be translated to the best of our knowledge by using all dictionaries, glossaries and materials available to the public as well as our own internal dictionaries, glossaries and materials.

Terms of delivery are agreed upon prior to or during the issuance of a work order/order form and are specified in the quotation. Should the delivery deadline not be specified, services shall be delivered according to the availability of resources and internal priorities and after all additional quality checks have been performed. In case of force majeure, a delay in service delivery shall be justified proportionally to the duration of circumstances brought about by force majeure. In case of force majeure, a later delivery deadline shall be arranged. Force majeure shall include, without limitation: acts of God, adverse weather conditions preventing employees from attending work, war and military actions, strikes, protests, fires, floods, power outages and network failures, epidemics, etc.

Price calculation shall be made based on the source text, so that the price can be set in advance. The minimum unit used to calculate the price shall be 1 (one) word, unless agreed otherwise with the Client. Calculation shall be made using a specialized software for counting and calculating characters. Should a calculation using software not be possible, the amount of text shall be defined based on the translator’s discretionary estimate. Applicable prices are defined by the current price list or by a special price list made according to the terms agreed with a particular Client. Services which extend beyond basic text processing shall be arranged and charged separately. If an official quotation was issued, services shall be charged according to such quotation. An official quotation may be made only after the Client delivers all the documents which are to be translated, along with a precise description of all additional services. VERBA reserves the right of charging the full price of translation for the revision, editing and/or proofreading of translations made by translators other than those employed by VERBA in case such third-party translations are of low quality and the provision of such service requires the same amount of time and effort as it would have had we translated the text ourselves.